Call Centre Representative - TranESS

About this role

A Call Centre Representative role for TranESS, a renewable energy solutions brand under the Transsion Group, supporting customers of solar and energy storage products. The position targets individuals who can engage with customers to promote and assist with energy solutions.

What you would do

• Handle customer inquiries via phone or other channels
• Provide information on TranESS solar and energy storage solutions
• Assist customers with product selections and troubleshooting guidance
• Record and update customer interactions in the system
• Escalate issues to appropriate teams when needed
• Maintain a positive and professional customer experience

What they are asking for

• Experience in a call centre or customer service role
• Good communication and listening skills
• Ability to explain technical products clearly
• Basic computer and data entry skills
• Customer-focused mindset
• Team player with problem-solving abilities

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