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Call Center Supervisor (Sales and Order Processing)
About this role
A Call Center Supervisor role focused on sales and order processing for Softhills Limited. The position is for individuals who can oversee call centre activities in support of the company’s ventures and partnerships.
What you would do
- Oversee call centre activities related to sales and order processing
- Supervise and guide call centre staff
- Coordinate with teams to ensure orders are processed accurately and efficiently
- Monitor performance and provide feedback to improve service levels
- Ensure adherence to company policies and procedures in customer interactions
- Support leadership in managing customer relationships and communications
What they are asking for
- Experience in call centre supervision or similar leadership role
- Background in sales and order processing is desirable
- Strong communication and organisational skills
- Ability to coordinate across teams and manage performance
- Knowledge of customer service best practices
- Proficiency with relevant software/tools for order processing
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