Business Support Executive Operations

About this role

The role is for a Business Support Executive – Operations in Lagos, supporting the Operations department with order processing, regulatory compliance, and shipment logistics coordination. It involves handling customer orders, letters of credit, import documentation, and liaison with regulatory bodies to facilitate imports. The position is based in Ikeja and targets candidates with experience in regulatory processes, import/export clearance, and laboratory or similar environments. Katchey Company Limited describes itself as a leading ISO 9001:2015 supplier of laboratory equipment, reagents, and consumables. The role contributes to operational efficiency and the company’s strategic objectives.

What you would do

• Process approved customer orders with suppliers and ensure timely shipment within agreed timelines
• Manage letters of credit transactions, including documentation and compliance
• Handle import documentation, permits, and regulatory requirements for shipment and clearance
• Liaise with regulatory bodies and authorities to facilitate import processes
• Receive consignments and verify against packing lists and shipping documents
• Monitor shipment progress and resolve or escalate issues as necessary
• Escalate unresolved operational issues to the Line Manager promptly
• Prepare and submit required reports within deadlines
• Perform other duties as assigned by the Line Manager in line with company objectives
• Maintain accurate records and documentation as part of compliance and reporting

What they are asking for

• Bachelor’s Degree or HND (minimum Second Class Upper or Upper Credit) in Biochemistry, Chemical Engineering, Microbiology, or Biotechnology
• Minimum of two years’ relevant experience in regulatory (NAFDAC), order fulfilment, or import/export clearance
• Experience in a laboratory environment (analyst or laboratory technologist) is preferred
• Strong regulatory relationship skills (NAFDAC)
• Excellent report writing and documentation abilities
• Excellent written and verbal communication skills
• Strong attention to detail and accuracy
• Proficiency in Microsoft Office and computer applications
• Understanding of importation processes and regulatory compliance
• Ability to multitask, manage time effectively, and be proactive and solution-oriented

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