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Business Process Performance Manager
About this role
This is a full-time, on-site role based in Lagos for a Business Process Performance Manager. The position involves analysing, designing and optimising bank processes to improve efficiency, service quality and compliance across FirstBank’s operations.
What you would do
- Collaborate with business units to document workflows
- Lead process improvement initiatives
- Coordinate with finance and budgeting teams to align process performance with financial objectives
- Prepare regular reports and presentations for management
- Support change management efforts
- Train stakeholders on new processes
What they are asking for
- Bachelor's degree in Business, Finance, Economics, Engineering or related discipline
- Advanced degree or professional certification (e.g., Lean Six Sigma, PMP) is an advantage
- Strong analytical skills to interpret data and derive actionable insights
- Experience in process improvement, operations management, or performance management in financial services or a similar regulated industry
- Proficiency in data analysis tools and MS Office, especially Excel and PowerPoint; familiarity with process modelling tools is beneficial
- Strong communication, presentation and stakeholder management skills
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