Business Operations & Systems Officer / Lead

About this role

A Business Operations and Systems role in Abuja for Welcome2Africa, focused on standardising processes, systems, and data to support group growth. Suitable for someone with experience in operations, process improvement or systems implementation who can drive CRM, documentation, and dashboards across the group. The position may be filled at Officer or Lead level depending on experience.

What you would do

• Document and own core processes across the group and entities
• Write and maintain standard operating procedures for priority activities
• Establish stage-gates for mandates with terms, Finance validation, and Legal clearance
• Make the CRM the group’s single record for leads and stakeholders and drive its use
• Design workflows and automations across the Zoho suite and maintain organized shared drives
• Create operating templates and train colleagues to ensure changes become routine

What they are asking for

• Experience in business operations, process improvement, systems implementation or operational consulting
• Structured mindset with ability to document processes clearly
• Practical skills with workflow, CRM and reporting tools; Zoho experience is an advantage
• Patience and persuasion to drive change among colleagues
• Ability to work with multiple stakeholders across the group

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.