Business Operations & Systems Manager

About this role

A premium fashion brand in Lagos seeks a Business Operations & Systems Manager to optimise how the business runs. The role focuses on building efficient processes, implementing systems and dashboards, and coordinating cross-functional projects to improve productivity and accountability across sales, production, inventory, customer service and related areas. The position involves overseeing administrative and people-related processes, identifying operational gaps, and translating management priorities into measurable results. It requires driving system adoption, automation, and data-driven decision making to support business growth.

What you would do

• Review and improve workflows across orders, fittings, production, inventory and delivery to minimise delays and errors
• Develop and implement SOPs, operational trackers and accountability structures
• Coordinate daily priorities and resolve bottlenecks affecting service delivery
• Lead implementation and improvement of a business-management platform (Zoho or similar)
• Identify automation opportunities to reduce manual tasks and disjointed spreadsheets
• Document workflows, train employees, monitor data quality and coordinate technical support
• Develop dashboards and reports to track key metrics (sales, orders, production, inventory, delivery, tasks)
• Consolidate data into actionable insights for management and monitor performance gaps
• Coordinate cross-functional projects and translate management priorities into deliverables and timelines
• Oversee people administration processes including onboarding, documentation, performance tracking and training

What they are asking for

• Bachelor’s degree in Business Administration, Operations Management, Project Management, Information Systems or related field
• At least five years’ experience in business operations, process improvement, business analysis, project management or business systems
• Experience developing dashboards, tracking KPIs, improving workflows and implementing SOPs or controls
• Experience implementing or administering Zoho or similar ERP/CRM or integrated platform (desirable)
• Understanding of workflow automation, reporting and technology-driven process improvement
• Strong analytical, project coordination, problem-solving and stakeholder management skills
• Ability to coordinate multiple teams, manage competing priorities and drive execution
• Experience in fashion, bridal, retail, luxury, e-commerce or customer-focused business is a plus

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