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Business Operations & Systems Manager
About this role
A full‑time, hybrid role in Lagos for a Business Operations & Systems Manager. The position is with a premium fashion brand seeking to improve operational efficiency, implement systems, and coordinate cross‑functional work across sales, production, inventory, and customer service. The role involves building processes, creating dashboards, and driving accountability through SOPs and automation. It also covers essential administrative and people-related processes and requires translating management priorities into measurable results.
What you would do
- Review and improve workflows across orders, fittings, production, inventory, deliveries and other operations to reduce delays and errors.
- Develop and implement SOPs, trackers, and accountability structures to ensure consistent processes and deadlines.
- Coordinate daily operational priorities and resolve bottlenecks affecting service delivery and performance.
- Lead the implementation and continuous improvement of a business-management platform (eg Zoho) to streamline workflows across departments.
- Identify opportunities to automate repetitive tasks, approvals, notifications and reporting.
- Drive system adoption through documentation, training, data quality, and user support.
- Develop dashboards and reports to track key metrics like sales, orders, production progress, inventory, delivery timelines and tasks.
- Consolidate data into actionable insights for management decision‑making.
- Establish regular reporting and follow‑up to ensure issues are resolved promptly.
- Coordinate cross‑functional projects and people processes, including onboarding, documentation, performance tracking and training.
What they are asking for
- Bachelor’s degree in Business Administration, Operations Management, Project Management, Information Systems or related field.
- At least five years of experience in business operations, process improvement, business analysis, project management or business systems.
- Experience developing dashboards, tracking KPIs, improving workflows and implementing SOPs or controls.
- Experience implementing or administering Zoho or a similar ERP/CRM or integrated platform is highly desirable.
- Practical understanding of workflow automation, reporting and tech‑driven process improvement.
- Strong analytical, project coordination, problem‑solving and stakeholder management skills.
- Ability to coordinate multiple teams, manage competing priorities and drive execution.
- Experience in fashion, bridal, retail, luxury, e‑commerce or a customer‑focused business is an advantage.
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