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Business & Operations Manager
About this role
Bridgemead Consulting seeks a Business & Operations Manager with prior experience in a consulting or advisory setting. The role oversees internal operations, business administration, and organisational effectiveness, translating strategic priorities into operational systems and plans. The candidate will work closely with the Managing Director and lead consultants to support service delivery, resource management, and process improvement. The position focuses on improving operational infrastructure, efficiency, and sustainable growth for the firm. It requires hands-on leadership combining operations, people management, and commercial awareness within a professional services environment.
What you would do
- Oversee daily operations across consulting, business development, finance and administration.
- Design and improve workflows, SOPs, internal controls, and processes.
- Monitor operational KPIs and implement efficiency improvements.
- Translate strategic priorities into operational plans and timelines.
- Establish systems for accountability and consistency in internal operations.
- Support budgeting, financial planning, and expense monitoring with Finance.
- Track project resourcing, utilization, invoicing, cash flow and vendor payments.
- Coordinate recruitment, onboarding, offboarding, and HR documentation.
- Manage office administration, procurement, facilities and vendor relationships.
- Develop dashboards and reports to provide leadership with operational visibility.
What they are asking for
- Bachelor's degree in Business Administration, Management, Economics, Finance or related field.
- 4–5 years of progressive experience in business operations or related leadership role.
- Experience in a consulting or professional services firm.
- Understanding of the operational structure and delivery needs of a consulting business.
- Experience in budgeting, expense monitoring, vendor management, resource allocation and operational reporting.
- Practical experience supporting consulting projects, client engagements or professional services delivery.
- Knowledge of HR administration, office management and Nigerian labour requirements.
- Proficiency with project management, CRM and collaboration tools (e.g., Asana, Trello, Monday.com, HubSpot, Notion, Microsoft/Google Workspace).
- Ability to develop operational dashboards and performance tracking systems.
- Strong organisational, analytical, and communication skills.
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