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Business Operations Manager
About this role
The role is for a Business Operations Manager to oversee the client’s business operations in Nigeria, focusing on revenue growth, business development, strategic partnerships, and client relationship management. The position involves ensuring efficient service delivery, strong financial performance, and team leadership to support growth objectives. It requires managing operations, supplier relationships, and customer experience across corporate and individual clients. The employer is a professional recruitment company in Lagos that connects talent with opportunities and supports clients in building teams.
What you would do
- Handle incoming business enquiries from corporate clients and individual customers and convert them into confirmed business.
- Identify opportunities to generate additional revenue and improve conversion rates in Nigeria.
- Build and maintain relationships with corporate clients and individual customers.
- Coordinate daily operations, travel services, and supplier relationships to ensure timely service delivery.
- Manage budgets, monitor revenue and expenses, and prepare performance reports.
- Lead and develop the Nigerian team, set targets, and monitor productivity.
- Ensure excellent customer service across touchpoints and resolve issues promptly.
- Negotiate favourable terms with suppliers and partners.
- Ensure compliance with regulations, company policies, and risk management.
- Develop and monitor business plans and KPIs, reporting progress to executive management.
What they are asking for
- Bachelor's degree in Business Administration, Management, Marketing, Finance or related field.
- 3 to 6 years of relevant experience in business development, operations, or commercial management.
- Ability to take ownership and drive results.
- Proven revenue generation, budget management, and team leadership experience.
- Strong leadership, negotiation, analytical, communication, and problem-solving skills.
- Proficiency in Microsoft Office and relevant tools.
- Experience in travel, tourism, hospitality, or business services is an advantage.
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