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Business Operation Manager
About this role
A Business Operations Manager role based in Lagos at Digital Virgo. The role focuses on leading operations and strengthening the partnership with OPay in Nigeria, acting as the main contact for OPay, local partners and international teams. The aim is to increase usage, improve conversion and drive revenue growth through operational oversight, partnerships, and cross-functional projects. The employer is a global provider of mobile payment solutions that supports clients, telecom operators and merchants with deployment, integration and optimisation of mobile payment services.
What you would do
- Manage day-to-day relationship with OPay on operational, commercial and technical matters
- Develop relationships with aggregators, telecom operators, media agencies and content providers and negotiate terms and service-level agreements
- Monitor and drive business KPIs such as acquisition, active users, churn, ARPU and revenue
- Build and track monthly forecasts and budgets with Finance and act on gaps
- Reconcile volumes and revenues with partners and follow up on revenue-share statements, invoicing and payments
- Optimise user journeys, conversion, payment success rates, retention and re-engagement (including A/B testing)
- Coordinate marketing activities and media buying and measure ROI
- Lead cross-functional projects covering product launches, technical integrations, marketing optimisations, and regulatory initiatives
- Define responsibilities, monitor timelines and deliverables, escalate risks
- Ensure operations comply with Nigerian regulations and partner policies and monitor service quality and fraud indicators
What they are asking for
- Bachelor's degree in Business, Marketing, Economics, Engineering or related field
- Four or more years of experience in business operations, account management, partnerships or business development
- Experience in fintech, mobile payments, telecoms, VAS or digital services in Nigeria or another African market
- Experience managing partners such as telecom operators, aggregators, payment providers or media agencies
- Comfort with KPIs, P&L, forecasts and dashboards; advanced Excel or Google Sheets skills; SQL and BI tools are a plus
- Ability to coordinate multiple projects, meet deadlines and negotiate with diverse stakeholders
- Understanding of digital marketing channels, especially acquisition, CRM and conversion funnels
- Organised, detail-oriented, analytical with initiative and ownership; works well in international environments
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