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Business Operation Manager
About this role
A Business Operations Manager is needed in Lagos to lead operations and develop the partnership with OPay in Nigeria. The role involves improving user journeys, conversion and revenue, coordinating marketing activities and performance campaigns, and managing day-to-day relationships with OPay and other partners. The position requires monitoring key business metrics, providing regular reports, and leading cross-functional projects including product launches, integrations and marketing optimisations. The employer sources and partners with aggregators, telecom operators, media agencies and content providers, ensuring regulatory compliance and high service quality. The role is suitable for someone with experience in fintech or digital services, strong KPI focus and excellent stakeholder management in an international context.
What you would do
- Optimize user journeys, conversion, payment success rates, retention and re-engagement, including through A/B testing
- Coordinate marketing activities and media buying, measure ROI
- Monitor and drive business KPIs such as acquisition, active users, churn, ARPU and revenue
- Provide regular reporting to the Country Manager and international teams and propose new business initiatives
- Manage day-to-day relationship with OPay on operational, commercial and technical matters
- Reconcile volumes and revenues with partners, follow up on revenue-share statements, invoicing and payments
- Develop relationships with aggregators, telecom operators, media agencies and content providers; negotiate terms and SLAs
- Benchmark the Nigerian market and enhance local content by identifying relevant partners
- Build and track monthly forecasts and budgets with Finance and address gaps
- Lead cross-functional projects covering launches, integrations, marketing optimisation and regulatory initiatives
What they are asking for
- Bachelor’s degree in Business, Marketing, Economics, Engineering or related field
- Advanced Excel or Google Sheets skills; SQL and BI tools a plus
- Four or more years of experience in business operations, account management, partnerships or business development
- Experience managing partners such as telecom operators, aggregators, payment providers or media agencies
- Experience in fintech, mobile payments, telecoms or digital services in Nigeria or another African market
- Understanding of digital marketing channels, especially acquisition, CRM and conversion funnels
- Organisation, attention to detail, analytical mindset, initiative and ownership
- Ability to manage multiple projects, meet deadlines and negotiate with diverse stakeholders
- Willingness to work in an international environment and interest in mobile, fintech and digital services
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