All jobs
Business Operation Manager
About this role
The role is for a Business Operations Manager based in Lagos, tasked with leading operations and strengthening the partnership with OPay in Nigeria. The position focuses on increasing usage, improving conversion and driving revenue growth, acting as the main liaison for OPay, local partners and international teams. The employer operates in the Nigerian oil and gas sector but this role centres on fintech and digital services partnerships with OPay. It requires managing commercial, operational and technical aspects and delivering regular performance reporting.
What you would do
- Manage day-to-day relationship with OPay on operational, commercial and technical matters
- Develop and maintain relationships with aggregators, telecom operators, media agencies and content providers; negotiate terms and service-level agreements
- Monitor and drive business KPIs such as acquisition, active users, churn, ARPU and revenue
- Build and track monthly forecasts and budgets with Finance; identify gaps and implement actions
- Reconcile volumes and revenues with partners; follow up on revenue-share statements, invoicing and payments
- Optimise user journeys, conversion, payment success rates, retention and re-engagement (including A/B testing)
- Coordinate marketing activities and media buying; measure ROI of campaigns
- Lead cross-functional projects including product launches, technical integrations, marketing optimisations and regulatory initiatives
- Define responsibilities, monitor timelines and escalate risks
- Ensure operations comply with Nigerian regulations and partner policies
What they are asking for
- Bachelor’s degree in Business, Marketing, Economics, Engineering or related field
- Four or more years in business operations, account management, partnerships or business development
- Experience in fintech, mobile payments, telecoms, value-added services or digital services in Nigeria or another African market
- Experience managing partners such as telecom operators, aggregators, payment providers or media agencies
- Comfortable with KPIs, P&L, forecasts and dashboards; advanced Excel or Google Sheets skills (SQL/BI a plus)
- Ability to coordinate multiple projects, meet deadlines and negotiate with diverse stakeholders
- Understanding of digital marketing channels, especially acquisition, CRM and conversion funnels
- Organised, detail-oriented, analytical with initiative and ownership; able to work in international environment
- Interest in mobile, fintech and digital services
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.