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Business Manager
About this role
A Nigerian-based consulting firm is seeking an experienced Business Manager to oversee daily operations, drive revenue growth, manage teams, and improve profitability. The role focuses on the travel and tourism sector, including business development, client relationship management, and operational leadership. The company operates in Lagos and Port Harcourt, offering travel-related services and consulting for organisations. The candidate will report on performance, develop strategies, and ensure service quality and regulatory compliance.
What you would do
- Oversee daily business operations and ensure efficient service delivery across assigned locations
- Develop and implement strategies to drive revenue growth, profitability, and market expansion
- Identify new business opportunities and develop strategic partnerships to grow the customer base
- Manage travel and tour services including flight bookings, hotel reservations, holiday packages, and visa assistance
- Build and maintain relationships with corporate clients, travel partners, airlines, hotels, and service providers
- Develop and monitor budgets, revenue forecasts, and operating costs
- Lead, supervise, and evaluate staff performance for productivity and accountability
- Establish and monitor KPIs for business development, sales, customer satisfaction, and operations
- Ensure excellent customer service and timely resolution of complaints to retain clients
- Coordinate operations across Lagos and Port Harcourt to maintain consistent service quality
What they are asking for
- Bachelor’s Degree in Business Administration, Management, Tourism, Hospitality, or related field
- 5 to 8 years of relevant experience including leadership roles in business management
- Strong experience in travel and tourism preferred
- Proven ability to drive sales, grow revenue, manage budgets, and improve performance
- Knowledge of travel operations, ticketing, tour packages, reservations, and CRM
- Strong leadership, negotiation, communication, and decision-making skills
- Proficiency with Microsoft Office and travel management/CRM systems
- Ability to manage multiple priorities and coordinate across locations
- Strong commercial awareness, analytical thinking, and problem-solving abilities
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