Business Manager

About this role

A Foremost role for a Business Manager to run the day-to-day operations of a pastry outlet in Lagos. The role focuses on operational efficiency, customer service, product quality, staff management, and meeting business targets for revenue and profitability. The employer provides pastry outlet services and aims to improve work transactions for employers and employees. The position requires proactive leadership and a track record in fast-service or pastry/restaurant settings.

What you would do

• Oversee daily pastry outlet operations to ensure efficient service and customer satisfaction.
• Ensure revenue, profitability, and product quality targets are met consistently.
• Monitor production levels, quality, and customer service standards.
• Coordinate inventory, conduct stock checks, and order raw materials and finished goods to prevent stock-outs.
• Track sales, prepare budgets, and manage cash flow across the outlet.
• Develop and implement strategies to identify market trends and grow revenue and customer base.
• Train, supervise and manage staff to deliver excellent service.
• Maintain relationships with resellers and retail customers; engage in local marketing.
• Ensure compliance with cash handling, food safety, and equipment maintenance policies.
• Generate operational and financial reports for senior management and suggest improvements.

What they are asking for

• Graduate with 3-5 years of experience in restaurant, pastry outlet management or quick-service restaurant (QSR).
• Leadership skills with the ability to supervise and coach staff.
• Basic knowledge of accounting and budgeting.
• Proven experience in restaurant or retail food sales.
• Proficient in marketing and customer engagement strategies.

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