Branch Service Manager

About this role

The Branch Service Manager role at Stanbic IBTC Bank in Damaturu, Yobe involves overseeing day-to-day branch operations, providing leadership on service quality and operational excellence, and ensuring customers receive consistently high-quality service by effectively managing all available resources.

What you would do

• Ensure customer communications are consistently of a high standard.
• Identify major risks affecting the support function and implement measures to monitor and control them.
• Manage asset custodianship and ensure routine procedures are followed.
• Ensure adherence to cash handling and cash movement procedures.
• Lead and coach branch staff, maintaining a courteous and professional customer service image.
• Develop and effectively utilise all available resources to support branch operations.

What they are asking for

• University degree.
• 5-7 years’ experience in a branch banking environment.
• Experience in vendor relationship management, project and stakeholder management.
• Knowledge of ATM end-to-end operations, SLA establishment and management, and procurement.
• Understanding of physical and cyber security requirements for ATM infrastructure.
• Cash forecasting knowledge.

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