Branch Manager - Rivers

About this role

Full-time, on-site Branch Manager role with Alert Microfinance Bank Limited in Port Harcourt, Rivers. The role involves overseeing daily branch operations, supervising staff and delivering financial services to micro-entrepreneurs, while driving growth and ensuring compliance with internal policies and regulatory requirements.

What you would do

• Oversee daily branch operations.
• Supervise branch staff and provide coaching and development.
• Manage customer service standards and delivery of financial services to micro-entrepreneurs.
• Drive branch growth and meet performance targets.
• Monitor loan and deposit portfolios and ensure compliance with internal policies and regulatory requirements.
• Build and maintain relationships with clients and local businesses to identify market opportunities and expand the customer base.

What they are asking for

• Experience in retail or microfinance banking operations including branch management, customer service, and portfolio oversight.
• Strong leadership and people management skills with proven ability to meet performance targets and manage multiple priorities.
• Knowledge of credit processes, risk assessment and regulatory compliance in financial services.
• Effective communication, negotiation and relationship-building skills with clients, partners and internal stakeholders.
• Proficiency in basic financial analysis, reporting and use of banking software and productivity tools.
• Bachelor's degree in Finance, Business Administration, Economics or related field; relevant professional certifications are an advantage.

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