Branch Manager

About this role

Alert Microfinance Bank Limited is seeking a Branch Manager for its Port Harcourt branch in Rivers. It is a full-time, on-site role responsible for leading branch operations and driving business growth. The position is suitable for a candidate with leadership experience in banking or microfinance and a track record of managing branch activities.

What you would do

• Supervise branch staff.
• Oversee customer service delivery and loan processing.
• Manage deposit mobilisation and cash handling.
• Monitor branch performance and set sales targets to grow the customer base, focusing on micro-entrepreneurs.
• Ensure compliance with regulatory and internal policies; manage risk; maintain reporting.
• Build relationships with clients and the local community to promote services and improve retention.

What they are asking for

• Leadership and people management experience with ability to supervise branch staff.
• Branch operations experience in banking or microfinance, including loan processing, deposit mobilisation, and cash handling; strong numerical and analytical abilities.
• Customer service and relationship management skills, with ability to engage micro-entrepreneurs; excellent communication and problem-solving skills.
• Business development, sales acumen, and a target-driven mindset; ability to identify opportunities in the local market.
• Knowledge of microfinance principles, risk management, and regulatory compliance in financial services.
• Qualifications: Bachelor's degree in Finance, Business Administration, Economics or related field; microfinance or banking certifications are an advantage; prior supervisory or managerial experience in banking or microfinance, preferably in a branch; proficiency in basic office software and banking applications.

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