Branch Manager

About this role

A Branch Manager is sought to oversee daily operations of a Lagos restaurant branch (including the pastry outlet), drive business performance, and ensure high customer satisfaction. The role involves managing service delivery, stock control, and compliance with company policies. The employer is a renowned restaurant brand focused on African and international meals and exceptional hospitality. The position targets someone with proven restaurant or pastry outlet management experience who can lead staff and engage with customers and resellers. The job emphasises reporting to senior management and pushing for revenue growth and quality standards.

What you would do

• Oversee daily branch operations and ensure smooth service delivery.
• Oversee daily pastry outlet operations for efficiency and customer satisfaction.
• Ensure revenue, profitability, and product quality targets are met.
• Monitor production, productivity, quality, and customer service standards.
• Coordinate inventory audits and manage stock levels and ordering.
• Track sales, prepare budgets, and manage cash flow across the outlet.
• Develop strategies to identify market trends and boost revenue and customer base.
• Train, supervise, and manage staff to deliver excellent service.
• Maintain relationships with resellers and retail customers; engage in neighbourhood marketing.
• Ensure compliance with cash handling, food safety, and equipment maintenance policies.

What they are asking for

• Graduate with 3 to 5 years of restaurant or pastry outlet management experience.
• Leadership skills with ability to supervise and coordinate staff.
• Basic knowledge of accounting and budgeting.
• Proficiency in marketing and customer engagement strategies.
• Proven experience in restaurant or retail food sales.

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