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Branch Manager
About this role
The role of Branch Manager is a full-time, on-site position based in Jos for Alert Microfinance Bank. The role involves leading branch operations, ensuring high-quality service, supervising staff, managing customer relationships, and overseeing loan and deposit activities in line with internal policies and regulatory standards. The manager will analyse branch financial reports, drive business development, and implement strategies to grow customer acquisition and retention. Responsibilities also include supervising cash operations, resolving customer issues, maintaining operational standards, and supporting the bank’s mission to assist local micro-entrepreneurs. Knowledge of local micro-entrepreneurship dynamics and prior branch management or microfinance experience is advantageous.
What you would do
- Oversee day-to-day branch operations
- Supervise staff performance and provide guidance
- Manage customer relationships and resolve issues
- Monitor loan and deposit activities for compliance
- Analyse branch financial reports
- Drive business development and customer acquisition
- Implement strategies to improve retention
- supervise cash operations
- Maintain operational standards and regulatory compliance
- Engage with the local community and stakeholders
What they are asking for
- Experience in branch management, retail banking, or microfinance
- Skills in team leadership, supervision, and performance management
- Ability to interpret financial statements and manage budgets
- Strong organisational, problem-solving, and decision-making skills
- Excellent communication skills
- Proficiency with basic office and banking software and digital tools
- Bachelor's degree in Finance, Business Administration, Economics, or related field
- Professional banking or microfinance certifications are an advantage
- Previous experience in Jos or similar markets is beneficial
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