Billing Support Specialist

About this role

A Billing Support Specialist is sought to handle customer billing inquiries across EMEA, working with the Billing Engineering team and other stakeholders. The role focuses on resolving issues, identifying patterns, and improving workflows to scale the billing experience for millions of customers. It suits someone who works well in asynchronous, fast-paced environments and can communicate with both technical and non-technical audiences across a globally distributed team.

What you would do

• Provide prompt responses to support cases across billing, pre-sales, usage optimisation and disputes
• Debug and identify user-specific issues such as failed payments and unsettled invoices
• TriOSe support cases by directing users to existing resources or escalating to relevant teams
• Identify opportunities to develop or obtain internal tooling to improve support efficiency
• Reproduce issues, create test cases and improve test coverage (if experience with testing)

What they are asking for

• 2+ years of experience in billing support for technical customers
• Excellent English communication skills and ability to explain to both technical and non-technical audiences
• Experience working in async or globally distributed teams
• Comfort with ambiguity and rapid pace
• Proficiency in SQL is a plus

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