Billing Officer (Front Desk)

About this role

A Front Desk / Billing Officer at BeaconHealth Diagnostics in Abia handles patient enquiries, guides patients through their visit, and manages billing and data entry using BeaconOS. The role interfaces with patients, clinicians, and departments to ensure accurate payments and records.

What you would do

• Answer phone and in-person enquiries from patients, family members, and clinicians
• Greet patients, determine their needs, and guide them through procedures
• Obtain referrals, pre-authorisations, and communicate pricing clearly
• Process payments, issue receipts, and verify billing accuracy
• Capture and update patient information in BeaconOS
• Escalate billing or patient issues to the Center Manager and support follow-up activities

What they are asking for

• OND, HND, or Bachelor's degree in any discipline
• Minimum 1 year of front desk, customer service, or billing experience
• Confident with cash handling and issuing receipts
• Strong spoken communication and warm interpersonal manner
• Accurate data entry and attention to detail
• Computer literate with ability to use a digital record system (BeaconOS training provided)

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