Billing Officer (Front Desk)

About this role

A front desk Billing Officer role at BeaconHealth Diagnostics (MDaaS Global) responsible for patient reception, billing, payments, and data entry at the Umuahia clinic. The position suits candidates with front desk or billing experience who can handle payments, provide good patient service, and maintain accurate records.

What you would do

• Answer phone and in-person enquiries from patients and clinicians
• Guide patients through their visit and collect payments and issue receipts
• Update and maintain patient and visit information in BeaconOS
• Verify pricing, referrals, pre-authorisations, and insurance details
• Review bills for accuracy and manage insurance follow-up or appeals
• Escalate issues to the Center Manager and support patient feedback and surveys

What they are asking for

• OND, HND or Bachelor's degree in any discipline
• Minimum of 1 year experience in a front desk, customer service or billing role
• Computer literacy and experience with digital record systems; BeaconOS training provided
• Excellent spoken communication and warm manner with patients
• Ability to stay composed during busy periods and handle cash accurately
• Fluency in the local language spoken by patients (preferred)

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