Billing Officer (Front Desk)

About this role

A Front Desk / Billing Officer role at BeaconHealth Diagnostics in Lagos, responsible for guiding patients, handling enquiries, processing payments, and ensuring accurate patient data in the clinic’s system. It involves interacting with patients, clinicians, and insurers, and requires greeting patients, collecting referrals, and maintaining records.

What you would do

• Answer phone and in-person enquiries from patients, family members, and referring clinicians
• Guide patients through their visit and communicate costs and procedures clearly
• Process payments, issue receipts and ensure accurate billing
• Capture and update patient information in BeaconOS and manage bookings
• Verify referrals, pre-authorisations, and insurance eligibility Escalate issues to the Center Manager as needed
• Assist with collecting results and handing them to patients in a proper envelope

What they are asking for

• OND, HND, or Bachelor's degree in any discipline
• Minimum 1 year of front desk, customer service, or billing experience
• Confident handling cash and issuing receipts accurately
• Excellent spoken communication and warm manner
• Accurate data entry and attention to detail
• Computer literacy and experience with a digital patient record system (BeaconOS)

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