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B2C Community Manager (Remote)
About this role
A remote B2C Community Manager role based in Nigeria for a fintech platform. The role involves managing daily conversations across X, Telegram, Instagram and TikTok, engaging the community, capturing trends, and feeding insights to product, support and marketing teams.
What you would do
- Manage day-to-day replies and engagement on X, Telegram, Instagram and TikTok.
- Keep conversations and banter active to maintain community signals of activity.
- Identify trends, memes and cultural moments and turn them into content.
- Monitor community sentiment and route issues to the appropriate teams.
- Plan and run community activations, giveaways and campaigns.
- Collaborate with Tonic FC on football-related content and activations.
What they are asking for
- Minimum 3 years of experience in community management, preferably in fintech or similar fields.
- Experience growing a community from posting to engaged participation.
- Experience with football fan communities and high-energy online environments is a plus.
- Proven strong writing, sense of humour, and understanding of online community behaviours on X, Telegram, Instagram and TikTok.
- Ability to read sentiment and translate insights for product, support and marketing teams.
- Must be Nigerian, legally allowed to work in Nigeria, and able to work remotely.
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