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Automation Support Officer
About this role
A full-time Automation Support Officer is sought to assist customers using a self-service fueling system and ensure a smooth, safe, and positive experience at a Rivers location. The role involves monitoring transactions, providing first-level technical or operational support, guiding users on the self-service system, and maintaining a clean, safe station environment. The position targets candidates with basic digital and mobile payment knowledge, who are customer-focused and able to work in a fast-paced setting. The employer operates in the operations and customer experience domain. The role offers a monthly salary of 150,000 Naira.
What you would do
- Monitor transactions and report failures or delays
- Provide first-level support for minor operational or technical issues
- Ensure proper and safe use of pumps and fueling equipment
- Attend to customer questions and concerns professionally
- Escalate complex issues to the technical team
- Gather customer feedback and maintain a clean, safe station environment
- Assist customers with payment and fueling processes
- Guide customers on how to use the self-service fueling system
What they are asking for
- NCE or OND holder
- Basic knowledge of mobile payments and digital systems
- Willingness to learn and adapt
- Good problem-solving skills and attention to detail
- Good communication and interpersonal skills
- Customer-focused and friendly personality
- Ability to work in a fast-paced environment
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.