Automation Analyst (Workflow Builder)

About this role

Strivo Labs in Lagos is hiring an Automation Analyst (Workflow Builder) to design, build, monitor and maintain automated workflows that support daily business operations. The role involves working with the Collections, Operations and Customer Experience teams to boost efficiency, monitor workflow performance and keep processes running smoothly. The ideal candidate has hands-on experience with workflow automation tools, knowledge of APIs and data formats, and strong documentation and problem-solving skills. The company provides end-to-end digital solutions including automation, design, MVP development and content creation.

What you would do

• Build, configure and maintain automated workflows using n8n or similar tools.
• Collaborate with the Collections, Operations and Customer Experience teams to identify automation opportunities and improve processes.
• Test and validate workflows to ensure they meet business requirements.
• Identify opportunities to reduce manual tasks and streamline operations.
• Monitor workflows to detect failures, delays and performance issues.
• Investigate and resolve workflow errors within agreed timelines and escalate complex issues.
• Maintain records of workflow incidents, resolutions and recurring issues.
• Develop and maintain clear workflow documentation, configurations and troubleshooting procedures.
• Maintain an organised workflow knowledge base and update technical documentation when automations change.
• Prepare weekly governance reports on workflow health, incidents, KPIs and SLA performance.

What they are asking for

• Bachelor’s Degree or HND in Computer Science, Information Technology, Engineering, Business Administration or related field.
• 1–3 years of experience in workflow automation, business operations, data analytics or related role.
• Hands-on experience with n8n, Zapier, Make or similar platforms.
• Basic understanding of REST APIs, JSON and system integrations.
• Proficiency with spreadsheets for data tracking and analysis.
• Basic knowledge of SQL and database queries.
• Strong documentation, written communication and reporting skills.
• Good analytical and problem-solving abilities with attention to detail.
• Ability to manage multiple tasks and work with cross-functional teams.
• Added advantages: basic Python scripting knowledge; experience in fintech, lending, collections or financial services operations; familiarity with workflow monitoring, incident management and SLA tracking; experience documenting business processes and preparing performance reports.

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