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Automation Analyst
About this role
Strivo Labs in Lagos is looking for an Automation Analyst (Workflow Builder) to design, build, monitor and maintain automated workflows that support daily business operations. The role involves working with the Collections, Operations and Customer Experience teams to improve efficiency, track workflow performance and ensure processes run smoothly. The candidate should have hands-on experience with workflow automation tools, understand APIs and data formats, and possess strong documentation and problem-solving skills. The position focuses on developing and maintaining automated workflows using tools like n8n or similar, testing them, and keeping governance records. Applicants should be organised, analytical and proactive with an interest in workflow automation and process improvement.
What you would do
- Build, configure and maintain automated workflows using n8n or similar tools.
- Collaborate with relevant teams to identify automation opportunities and improve processes.
- Test and validate workflows to meet business requirements.
- Identify ways to reduce manual tasks and streamline operations.
- Monitor workflows for failures or performance issues and resolve them within timelines.
- Escalate complex issues as needed and maintain incident records.
- Document workflows, configurations and troubleshooting procedures.
- Maintain a knowledge base and update documentation after changes.
- Prepare weekly governance reports on workflow health, incidents, KPIs and SLA performance.
- Provide insights and recommendations to improve reliability and efficiency.
What they are asking for
- Bachelor degree or HND in computer science, IT, engineering, business administration, or related field.
- 1 - 3 years of experience in workflow automation, business operations, data analytics or related role.
- Hands-on experience with n8n, Zapier, Make or similar platforms.
- Basic understanding of REST APIs, JSON and system integrations.
- Proficiency with spreadsheets for data tracking, reporting and analysis.
- Basic knowledge of SQL and database queries.
- Strong documentation, written communication and reporting skills.
- Good analytical and problem-solving abilities with attention to detail.
- Ability to manage multiple tasks and work with cross-functional teams.
- Added advantages: basic knowledge of Python for scripting, experience in fintech/collections/financial services, familiarity with workflow monitoring and SLA tracking.
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