Assistant Manager - Front Office (Sheraton Lagos Hotel)

About this role

Assists the Front Office Manager in running front office operations at the Lagos Sheraton hotel, covering Bell/Door Staff, Switchboard and Guest Services/Front Desk. The role focuses on smooth check-in and check-out processes, guest and employee satisfaction, and driving the department’s financial performance. It involves supervising staff, coordinating day-to-day activities, and stepping in for the Front Office Manager when needed. The employer is Marriott International, a global hotel company managing or licensing multiple brands and properties. The position targets individuals with relevant front desk or guest services experience or a hotel/restaurant management qualification.

What you would do

• Support the Front Office Manager in daily front office operations
• Supervise front office staff and manage shift activities
• Ensure efficient check-in and check-out processes
• Handle guest complaints and resolve issues to maintain satisfaction
• Collaborate with management to meet front desk goals and service standards
• Monitor adherence to credit policies and financial procedures
• Communicate front office goals and updates to the team
• Be a role model for guest relations and service quality
• Coordinate with other departments and respond to guest needs
• Act in place of the Front Office Manager when absent

What they are asking for

• High school diploma or GED with 2 years front desk/guest services experience, or
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field with no required work experience

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