Assistant Manager - Front Office

About this role

The role is for an Assistant Manager in Front Office at Sheraton Lagos Hotel. It involves supporting the Front Office Manager, supervising front desk operations, and ensuring guest satisfaction and financial performance of the department. The job covers areas such as Bell/Door Staff, Switchboard, and Guest Services/Front Desk, with duties including managing day-to-day operations, driving service improvements, handling guest feedback, and ensuring adherence to front office policies. It is suited for candidates with front office experience or hospitality management qualification, able to lead a team and step in for the Front Office Manager when needed. The employer is Marriott International, operating under the Sheraton brand in Lagos."

What you would do

• Manage day-to-day front desk operations.
• Supervise front office staff and oversee guest services.
• Address guest complaints and resolve issues.
• Implement and monitor front office policies and procedures.
• Collaborate with the Front Office Manager on service improvement.
• Communicate goals and progress to the team and senior staff.
• Provide coaching and feedback to employees to improve performance.
• Ensure exceptional customer service and guest satisfaction.
• Represent the Front Office in meetings and briefings.
• Step in for the Front Office Manager in their absence.

What they are asking for

• High school diploma or GED with 2 years of guest services/front desk experience, or
• 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.