Assistant Manager - Front Office

About this role

The role is Assistant Manager in Front Office at the Sheraton Lagos Hotel, part of Marriott International. It involves assisting the Front Office Manager with daily front office operations across areas like Bell/Door staff, switchboard, and guest services, and supervising staff to ensure efficient check-in and check-out. The job focuses on delivering excellent guest service, supervising the team, and helping to achieve departmental financial and service goals. It requires coordinating with management to meet guest expectations and improve service performance. The position targets candidates with front office experience or a related hospitality background seeking a supervisory front desk role in Lagos.

What you would do

• Lead and supervise front office staff on a daily basis.
• Manage day-to-day front office operations and staff coverage.
• Ensure efficient check-in and check-out processes.
• Handle guest complaints and resolve conflicts.
• Monitor guest satisfaction and contribute to service improvements.
• Communicate department goals and provide coaching to employees.
• Implement and monitor front office policies and standards.
• Provide information and updates to supervisors, peers and subordinates as needed.
• Act in place of the Front Office Manager when absent.
• Participate in department meetings and convey critical information to staff.

What they are asking for

• High school diploma or GED with 2 years of guest services/front desk experience or a related area.
• OR a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with no work experience required.

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