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Assistant Manager
About this role
Misan & Co is a hospitality and intimate events studio in Lagos that focuses on curated dining experiences, content creation and private gatherings. The Assistant Manager supports the Hospitality Operations Manager to deliver high quality guest experiences and uphold daily operational standards. The role is hands-on, requiring attention to the state of spaces, event readiness and guest comfort, with duties across preparations, housekeeping supervision, vendor guidance and on-site issue handling. Before bookings, you review briefs, inspect spaces and ensure furniture, equipment, supplies and service arrangements are prepared. During events, you stay available to guests, anticipate needs, address routine issues and escalate to the Manager when necessary. Post-event duties include inventory checks, equipment care, incident reporting, inspections and ensuring spaces are cleaned, reset and secured after use. The objective is smooth running of events, thoughtful guest care and reliable operations without needing constant founder intervention.
What you would do
- Perform daily opening, readiness and closing checks of spaces.
- Inspect cleanliness, toilets, furniture, supplies and equipment and rectify issues before guests arrive.
- Review event briefs and prepare layouts, service items, equipment and staffing needs.
- Coordinate the Housekeeper, event support staff and vendors during setup, service and breakdown.
- Welcome guests and address routine requests promptly and courteously.
- Monitor guest comfort, event timing and service quality throughout bookings.
- Escalate complaints, delays, safety concerns and out-of-scope requests to the Manager.
- Track inventory, consumables and equipment condition; report shortages or damage.
- Complete post-event inspections, incident records and operational handovers.
- Ensure spaces are cleaned, reset and secured after use.
What they are asking for
- At least 1 year of relevant experience in hospitality, venue operations or event coordination.
- Experience supervising staff and coordinating vendors.
- Strong organisation, attention to detail and follow-through.
- Warm, professional communication and good judgement under pressure.
- Ability to use checklists, spreadsheets and basic reporting tools.
- Willingness to assist practically with setup and service.
- Availability for on-site work, weekend events and scheduled evening duties.
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