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Assistant IT Manager
About this role
The role is for an Assistant IT Manager based in Lagos, reporting to IT leadership within ECOM Agroindustrial Corp Limited. It focuses on overseeing daily IT operations, ensuring alignment with group policies, managing IT support services, and supporting business applications across the region. The position involves coordinating with business stakeholders, vendors, and global IT teams to deliver reliable, secure, and efficient IT services and drive technology adoption. Responsibilities cover IT operations, service delivery, project support, vendor and asset management, security, and governance. The employer is a world-leading soft commodity services group with operations in coffee, cocoa, and cotton, and a large global workforce.
What you would do
- Ensure compliance with group IT policies, procedures, standards, and security guidelines.
- Provide technical support and guidance to end users and business teams.
- Develop, maintain, and support IT systems, applications, databases, and related technologies.
- Administer server infrastructure, backup, disaster recovery, and business continuity measures.
- Install, configure, maintain, and support hardware, software, and IT equipment.
- Monitor system, server, and network performance for availability and reliability.
- Manage internal and hosted network infrastructure including firewalls, servers, switches, wireless networks, and telephony.
- Perform routine audits of systems, software, hardware assets, and IT processes.
- Manage the IT service management platform and ensure ticketing meets SLAs.
- Coordinate and support IT projects, change management, and user acceptance testing.
What they are asking for
- HND or Bachelor's Degree in Computer Science, Computer Engineering, Information Technology, Cybersecurity, or related field.
- 5 to 8 years of progressive IT experience, with at least 2 years in a senior support or supervisory role.
- Professional IT certification (e.g., Microsoft Azure, Microsoft 365, ITIL Foundation) is highly preferred.
- Experience managing Active Directory, server architectures, and Microsoft 365.
- Strong analytical skills to diagnose complex issues; good English communication.
- Hands-on experience with VLANs, IP routing, subnetting, firewalls, and enterprise switches.
- Ability to lead teams, make decisions, and coordinate effectively with stakeholders.
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