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Assistant Front Office Manager
About this role
The role is for an Assistant Front Office Manager at Hyatt in Lagos. It involves supporting the Front Office Manager in daily front office operations, ensuring guest satisfaction, efficient service, and adherence to Hyatt standards. The position requires leading and coordinating with different departments, handling guest issues, and contributing to revenue protection and reporting. The employer operates Hyatt branded hotels and properties globally, focusing on hospitality and guest services. The role targets candidates with frontline supervisory experience in upscale hotels and a background in hospitality or related fields.
What you would do
- Assist in managing day-to-day Front Office operations across all shifts
- Ensure accurate check-in, check-out, room allocation, billing and cashiering procedures
- Monitor room availability, arrivals, departures, VIP movements, and occupancy levels
- Coordinate with Housekeeping, Reservations, Sales, Revenue Management, Engineering and Security for seamless operations
- Facilitate effective shift handovers and accurate reporting
- Act as Manager on Duty when assigned
- Promote genuine hospitality and personalised guest service
- Handle guest complaints, service recovery, special requests, and escalated concerns
- Monitor guest feedback, satisfaction scores and recurring issues
- Supervise, coach and develop Front Office staff and manage rosters and training
What they are asking for
- Bachelor's Degree or Higher National Diploma (HND) in Hospitality Management, Hotel Management, Tourism, Business Administration or related field
- 3-5 years of relevant Front Office experience in upscale or internationally branded hotels
- Experience in guest relations, front desk operations, cashiering, room inventory management, and complaint resolution
- Previous supervisory experience such as Front Office Supervisor or Duty Manager is advantageous
- Experience with hotel property management system (PMS); knowledge of Opera or similar system is a plus
- Strong knowledge of hotel service standards, front office procedures and operational controls
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