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Assistant Front Office Manager
About this role
The role is for an Assistant Front Office Manager at Hyatt Regency Lagos Ikeja, to support the Front Office Manager in running daily front office operations and maintaining Hyatt standards. It focuses on delivering exceptional guest experiences, coordinating with other departments, and supervising front office staff. The position aims to ensure smooth check-in/check-out, accurate billing, and prompt handling of guest concerns. It targets candidates with front office leadership experience in upscale or internationally branded hotels. The employer operates Hyatt Regency Lagos Ikeja, a new property opening in 2025 in Lagos, Nigeria.
What you would do
- Support day-to-day front office operations across all shifts.
- Oversee check-in/check-out, room allocation, billing, cashiering, and guest information procedures.
- Monitor room availability, arrivals, departures, VIP movements, and occupancy levels.
- Coordinate with Housekeeping, Reservations, Sales, Revenue Management, Engineering, Security and others for seamless operations.
- Ensure proper shift handovers, reports, and communication among staff.
- Act as Manager on Duty when assigned.
- Promote hospitality, professionalism and personalised guest service.
- Handle guest complaints, service recovery, special requests, and escalated concerns.
- Monitor guest feedback and satisfaction metrics; recognise VIPs and loyal guests.
- Supervise, coach and develop front office colleagues; participate in recruitment and performance processes.
What they are asking for
- Bachelor's degree or HND in Hospitality Management, Hotel Management, Tourism, Business Administration or related field.
- 3–5 years of relevant front office experience in upscale or internationally branded hotels, with supervisory exposure.
- Experience in guest relations, front desk operations, cashiering, room inventory management and complaint resolution.
- Previous front office supervisory or duty manager experience is advantageous.
- Experience with a hotel property management system; knowledge of Opera or similar is advantageous.
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