Area Phone Business Manager - Kwale

About this role

The Area Phone Business Manager role is responsible for driving PayGo phone sales and managing a network of commission-based agents within a defined area (Kwale, Delta). It involves recruiting, training, and coaching agents, delivering daily and monthly sales targets, and ensuring quality onboarding and inventory discipline. The job requires deep local market knowledge, ability to use data for field execution, and strong relationship-building with agents. The employer, Sun King, designs, distributes, and finances solar home energy and operates as a large off-grid solar provider across multiple countries. The position emphasizes field leadership, agent development, and disciplined performance management in a device-financing market.

What you would do

• Recruit and onboard new agents and convert existing agents to phone-selling roles
• Ensure Litmos Phase 1 certification within two weeks and conduct biweekly coaching meetings
• Meet monthly unit targets and improve agent productivity; monitor portfolios and deploy micro-incentives
• Coach on quality customer onboarding and weekly follow-ups on defaults with agents
• Manage repossessions by partnering with Credit and Operations to minimise losses
• Maintain and enforce branding, sales standards, and field activations with Marketing
• Establish a weekly field-contact routine, track reasons for agent exits, and implement retention actions
• Recognise top performers monthly and engage inactive agents through outreach
• Maintain agent stock within variance tolerance and conduct monthly audits
• Submit accurate weekly reports and ensure compliance with Sun King policies

What they are asking for

• HND or BSc in a business-related field with 2+ years of field sales experience
• Experience with PayGo, device financing, or agent networks; solar industry is a plus
• Knowledge of the assigned territory and its trade routes
• Strong data reporting discipline and digital literacy (CRM, Looker, stock tools)
• Excellent relationship-building and field execution skills; deep local retail market knowledge (urban and rural)
• Willingness to travel extensively within the area

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