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Area Phone Business Manager - Kwale
About this role
The role is for Area Phone Business Manager in Kwale, Delta, tasked with turning the local Sun King agent network into a productive phone-selling force. It involves recruiting and developing agents, driving PayGo phone sales, managing field execution across urban and rural areas, and ensuring data-driven performance and compliance. The job focuses on agent onboarding, training, sales delivery, collections quality, inventory discipline, and reporting within a device financing market. The employer operates as a multinational solar energy company providing solar-powered products and financing in emerging markets. The position requires strong local market knowledge and field execution with a data-driven approach to meet monthly targets.
What you would do
- Recruit and onboard new agents and upgrade existing ones to phone selling status
- Ensure agents complete Litmos Phase 1 certification within two weeks and conduct biweekly coaching sessions
- Maintain a regular field-contact routine with agents, including visits and ride-alongs, and track retention and top performer recognition
- Oversee sales quality, coach on customer onboarding, and monitor collections with weekly follow-ups for defaults
- Collaborate with Credit & Operations to minimise repossessions and manage portfolios
- Submit accurate weekly reports and ensure compliance with Sun King policies and documentation
- Maintain inventory discipline with monthly stock audits and reconciliation, and monitor stock movements
- Drive monthly unit targets and agent productivity, proposing micro-incentives to boost performance
- Coordinate with Marketing for field activations and ensure ethical practices in all activities
- Monitor and report on portfolios weekly, addressing underperforming agents and ensuring adherence to standards
What they are asking for
- HND or BSc in a business-related field
- 2+ years of hands-on field sales experience
- Strong communication and problem-solving skills
- Good relationship-building and field execution abilities with deep local market knowledge (urban and rural)
- Digital literacy and experience with CRM, Looker, and stock tools
- Willingness to travel extensively within the designated area
- PayGo, device financing, or agent-network experience is a plus (solar experience advantageous)
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