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Area Collections Executive
About this role
The role is for an Area Collections Executive in the Sun King Risk team, focused on managing collections for PAYG solar products in the field. It targets organised individuals who can drive collection strategies, monitor regional trends, and coordinate field interventions to improve repayments and customer satisfaction. The employer, Sun King, designs, distributes, and finances solar home energy and operates as a major off-grid solar provider. The position involves working with Area Business Managers and Field Sales Executives to repossess products when needed and to report on field activities and risks. The company offers growth opportunities, a collaborative culture, and leadership development through its programmes.
What you would do
- Assess regional portfolio and repayment trends and set daily, weekly and monthly collection strategies.
- Conduct field visits to verify sales quality and gather insights to inform risk and collection decisions.
- Provide weekly updates on interventions, results and customer insights to Sales and Risk teams.
- Design, pilot and implement collection processes to improve repayments and customer satisfaction.
- Coordinate with Area Business Managers and Field Sales Executives to repossess products from delinquent customers when necessary.
- Report product tampering and fraudulent practices observed in the field as per Risk processes.
- Train Field Sales Executives on repossession handling and difficult customer collection issues.
- Drive the operating rhythm to ensure Agents complete collection calls and repossession tasks on time.
- Assist in recruiting cash collection centres and setting up critical collection areas.
- Collaborate with multiple sales and cross-functional teams to resolve issues with rural customers.
What they are asking for
- Bachelor’s degree or Higher Diploma in Finance, Community Development, Communication, Credit Risk Management or related fields.
- At least 1 year of work experience in a similar field with field experience and rural customer settlements.
- Experience in Microfinance, Fintech or banking with a focus on credit collections and debt recovery preferred.
- Strong communication and people skills.
- Willingness to work in the field with rural customers and resolve issues.
- Excellent issue-tracking and resolution abilities.
- Ability to work with multiple sales and cross-functional teams.
- Knowledge of the territory is an advantage.
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