Application Support Officer

About this role

Rosabon Financial Services, a member of The Concept Group, in Lagos, is seeking an Application Support Officer to operate, maintain and support the Group’s proprietary platforms. The role focuses on ensuring reliable day-to-day operations, system availability, user support, and business continuity.

What you would do

• Administer and monitor proprietary platforms, including configuration and performance checks
• Manage user accounts and access rights following least-privilege principles
• Provide first-line application support, troubleshoot incidents, and escalate issues when required
• Monitor backups, maintain recovery procedures, and conduct periodic restore tests
• Support system changes, patches, updates and production releases under proper change control
• Maintain platform documentation and access records

What they are asking for

• Degree in Computer Science, Software Engineering, Information Technology or related field
• Minimum 2 years hands-on experience in application support, software development or systems administration
• At least 1 year experience supporting live business applications in production
• Experience in financial services or a regulated environment is an advantage
• Certifications in cloud platforms, databases, cybersecurity, or IT service management (e.g., ITIL) are advantageous
• Technical skills: full-stack application support; database querying and maintenance; cloud/hosting/server operations; version control and change/release management; application security, access control, backup and recovery

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.