About this role
Rosabon Financial Services, a member of The Concept Group, in Lagos, is seeking an Application Support Officer to operate, maintain and support the Group’s proprietary platforms. The role focuses on ensuring reliable day-to-day operations, system availability, user support, and business continuity.
What you would do
- Administer and monitor proprietary platforms, including configuration and performance checks
- Manage user accounts and access rights following least-privilege principles
- Provide first-line application support, troubleshoot incidents, and escalate issues when required
- Monitor backups, maintain recovery procedures, and conduct periodic restore tests
- Support system changes, patches, updates and production releases under proper change control
- Maintain platform documentation and access records
What they are asking for
- Degree in Computer Science, Software Engineering, Information Technology or related field
- Minimum 2 years hands-on experience in application support, software development or systems administration
- At least 1 year experience supporting live business applications in production
- Experience in financial services or a regulated environment is an advantage
- Certifications in cloud platforms, databases, cybersecurity, or IT service management (e.g., ITIL) are advantageous
- Technical skills: full-stack application support; database querying and maintenance; cloud/hosting/server operations; version control and change/release management; application security, access control, backup and recovery
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