About this role
Role: Application Support Engineer at Strivo Labs in Lagos. The position is responsible for ensuring the availability, stability and performance of critical banking applications and digital platforms, and for providing first- and second-level support, troubleshooting production issues, and monitoring system performance. It suits someone with experience supporting core banking systems, payment platforms or other mission-critical financial applications in a fast-paced banking or fintech environment.
What you would do
- Resolve daily support issues reported by processors or customers and document resolutions.
- Ensure availability of non-core banking platforms and services and adhere to application support processes.
- Participate in application testing, deployment and implementation of new business solutions.
- Ensure compliance with technology processes and procedures relating to day-to-day IT support and business continuity.
- Provide timely management reports to the Team Lead, Technology Application and participate in technology projects as required.
- Carry out other functions as may be assigned by the Team Lead, Business Applications Support.
What they are asking for
- Minimum of 2nd Class Lower in first degree or related professional qualification.
- Ability to write structured SQL scripts (Oracle SQL, SQL Server and NoSQL).
- Programming or simple process automation skills using Java, JavaScript, React.js, Redux, Django, Python, HTML, SQL.
- Strong knowledge of enterprise operating systems (Windows Server, Linux).
- Experience with application servers for web deployment (WebLogic, Glassfish, WebSphere, Apache).
- Ability to solve medium to high complex application-related incidents and to work with the applications development team and vendors.
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