Application Support Engineer

About this role

Role: Application Support Engineer at Strivo Labs in Lagos. The position is responsible for ensuring the availability, stability and performance of critical banking applications and digital platforms, and for providing first- and second-level support, troubleshooting production issues, and monitoring system performance. It suits someone with experience supporting core banking systems, payment platforms or other mission-critical financial applications in a fast-paced banking or fintech environment.

What you would do

• Resolve daily support issues reported by processors or customers and document resolutions.
• Ensure availability of non-core banking platforms and services and adhere to application support processes.
• Participate in application testing, deployment and implementation of new business solutions.
• Ensure compliance with technology processes and procedures relating to day-to-day IT support and business continuity.
• Provide timely management reports to the Team Lead, Technology Application and participate in technology projects as required.
• Carry out other functions as may be assigned by the Team Lead, Business Applications Support.

What they are asking for

• Minimum of 2nd Class Lower in first degree or related professional qualification.
• Ability to write structured SQL scripts (Oracle SQL, SQL Server and NoSQL).
• Programming or simple process automation skills using Java, JavaScript, React.js, Redux, Django, Python, HTML, SQL.
• Strong knowledge of enterprise operating systems (Windows Server, Linux).
• Experience with application servers for web deployment (WebLogic, Glassfish, WebSphere, Apache).
• Ability to solve medium to high complex application-related incidents and to work with the applications development team and vendors.

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