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Application Support Analyst
About this role
The role is for an Application Support Analyst at Stanbic IBTC Bank. It focuses on supporting the Finacle core banking integration, monitoring and maintaining middleware services, and ensuring high availability and performance of digital banking platforms. The bank seeks individuals with strong incident management, problem solving, and collaboration with cross‑functional teams to prevent outages and improve resilience. The job involves working within a corporate banking environment across Lagos, with emphasis on technical escalation, automation, and proactive monitoring. Applicants should be capable of handling complex integration issues and maintaining stringent uptime targets.
What you would do
- Act as the main technical escalation point for Finacle integration issues and coordinate with Core Banking to resolve data discrepancies and API failures.
- Monitor stability of OpenShift and other servers to ensure middleware performance.
- Oversee deployment of hotfixes and platform updates with safe rollbacks in place.
- Ensure automated health checks and latency alerts for production microservices.
- Aim for higher first-touch incident resolution by the Platform Support team without escalation.
- Maintain 99.99% uptime for critical integration gateways to Finacle.
- Drive proactive monitoring and alerting strategies using tools like Grafana, Prometheus, ELK, or Dynatrace.
- Ensure zero-downtime operations by leading rapid incident responses and conducting RCA with Finacle Core team.
- Communicate clearly with stakeholders during incidents.
- Reduce recurring incidents through effective problem management and permanent fixes.
What they are asking for
- Professional certifications such as ITIL Foundation, SCJP, OCA, MCP or MCSD are advantageous.
- BSc in IT, Computer Science or related field.
- Experience with Terraform/Ansible for environment automation and troubleshooting.
- Experience with Kafka/RabbitMQ for message‑queue monitoring.
- Medium proficiency in Oracle PL/SQL for data investigation and tuning in Finacle database environment.
- 3–4 years of hands-on experience with Finacle Core Banking, including integration troubleshooting and batch/job failures.
- Expert ability to read and debug Java code and navigate Java platform utilities.
- Strong experience supporting containerised workloads in OpenShift, including log analysis, pod debugging and resource scaling.
- Behaviours: checks, adaptability to change, clear communication, data interpretation, documentation, adherence to procedures, producing output.
- Technical competencies: Application Support, Project Management, Database Administration, Continuous Deployment, Business Analysis, Testing, Stakeholder Management, Business Continuity and Disaster Recovery Planning.
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