Apartment Receptionist

About this role

A full-time Female Apartment Receptionist role in Lekki Phase 1, Lagos, for candidates with front office or hospitality experience. The position focuses on guest reception, inquiries, reservations, and coordinating with hotel departments to ensure smooth service.

What you would do

• Greet guests, visitors and prospective customers professionally.
• Answer phone calls, respond to enquiries and route them to appropriate departments.
• Manage apartment reservations and update availability to avoid double bookings.
• Provide information on rates, facilities, house rules, services, and nearby locations.
• Listen to and resolve minor guest complaints, escalate serious issues as needed.
• Maintain reception area and ensure accurate recording of payments and guest records.

What they are asking for

• Minimum OND or equivalent qualification.
• Experience in reception, front office, customer service or hospitality is advantageous.
• Excellent customer relations and communication skills.
• Good computer skills and ability to use booking systems.
• Strong organisational, interpersonal and problem-solving abilities.
• Ability to work under pressure, multitask, and pay attention to detail.

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