Analyst - Loyalty Management

About this role

This role supports MTN Nigeria's loyalty management efforts to improve subscriber retention and value, by coordinating loyalty initiatives, analysing loyalty data, and reporting on programme performance. It is suitable for someone with several years of experience in customer analytics or loyalty programmes and a first degree.

What you would do

• Support the Loyalty Manager in activating relevant business adjacencies to boost retention and spend.
• Collaborate with cross-functional teams to identify, track, and migrate eligible customers into loyalty propositions.
• Oversee the operational execution of loyalty reward schemes, including reward disbursement and fulfilment tracking.
• Resolve routine exceptions and escalate material issues as needed.
• Extract, validate, transform, and analyse loyalty data to generate reports and insights.
• Prepare briefs, reports, presentations, and documentation for planned loyalty activities.

What they are asking for

• First degree in any related discipline
• 3-7 years of experience, including at least 3 years in a similar area with teamwork experience
• Experience in a medium-sized organisation
• Experience in customer analytics, loyalty programme reporting, market research, or business insights is an advantage

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