Analyst - Customer Acquisition and Compliance

About this role

A role for an Analyst to support Customer Acquisition and Compliance at MTN Nigeria, focusing on analysing SIM registration, availability, activations, retention and churn to inform channel performance. Open to candidates with experience in data analysis, reporting and telecoms, based in Lagos.

What you would do

• Collect and analyse channel data and prepare weekly and monthly reports.
• Support onboarding, training and exit processes for the SIM Acquisition agents.
• Evaluate performance against SIM registration channel objectives and provide recommendations.
• Maintain a reliable database to track channel services and support decision making.
• Manage end-to-end device life-cycle and monitor device utilisation and efficiency.
• Prepare monthly, quarterly and year-to-date measurement reports.

What they are asking for

• First degree in computer science, statistics, economics, business administration, accounting or related field.
• 3 to 7 years of work experience, including in a medium organisation; telecoms experience is advantageous.
• Experience in project planning, reporting, sales/marketing or related functions.
• Experience using data mining tools.

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