Airport Services Duty Officer

About this role

Qatar Airways is recruiting an Airport Services Duty Officer for Lagos. The role involves overseeing shift operations, coordinating with airport service providers and authorities, and ensuring the safe, secure and punctual handling of Qatar Airways flights. It is aimed at candidates with experience in airport operations or ground handling who can lead teams and maintain high service standards.

What you would do

• Oversee day-to-day airport operations during shifts and act as primary liaison between service providers, authorities and operational users.
• Monitor and coordinate all operational activities during assigned shifts to ensure smooth and efficient flight operations.
• Ensure passenger and aircraft handling activities comply with safety, security and service standards.
• Manage manpower allocation and lead the team, maintaining morale, productivity and discipline.
• Prepare and submit detailed shift and station handling reports and compile monthly operational statistics.
• Perform aircraft turnaround checks and, where applicable, operate external cabin service doors in line with safety procedures.

What they are asking for

• Bachelor’s degree or equivalent.
• Experience in airport operations, ground handling, customer service, or airline operations.
• Strong understanding of airport operational procedures, safety and security requirements.
• Proven ability to lead, motivate, and manage operational teams in a fast-paced environment.
• Excellent customer service, communication, and interpersonal skills; able to engage with internal and external stakeholders.
• Proficiency in Microsoft Office; English fluency in reading, writing and speaking; willingness to work shifts including weekends and public holidays.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.