About this role
The role is for an Airbnb Manager in Lagos, employed full-time by Travicon Global Services Limited. The position oversees the daily operations of short-let apartments listed on Airbnb and other booking platforms, including reservations, guest services, cleaning and maintenance supervision, and financial tracking. The employer provides HR consultancy services, expatriate support, and cross-border mobility solutions. The candidate should have relevant experience in Airbnb or property management and be able to supervise staff and coordinate service providers. The salary is N200,000 per month, with accommodation provided and a two-week on/off shift.
What you would do
- Manage Airbnb listings on approved platforms with accurate descriptions, pricing, and availability.
- Handle booking inquiries, confirmations, cancellations, and guest communications.
- Coordinate guest check-in/check-out and provide information on facilities and house rules.
- Supervise cleaners, housekeepers, maintenance, and other service providers.
- Conduct routine property inspections and coordinate repairs and replacements.
- Monitor bookings, occupancy, revenue, and expenses; suggest profitability improvements.
- Maintain records of reservations, payments, expenses, inventory, maintenance, and guest feedback.
- Address guest complaints and service issues to maintain high satisfaction and reviews.
- Ensure supplies of toiletries, cleaning materials, linens, and essentials.
- Ensure security of property, keys, access, and equipment.
What they are asking for
- HND or Bachelor's Degree in Hospitality Management, Business Administration, Estate Management, Tourism or related field (relevant experience considered).
- Previous experience in Airbnb management, short-let operations, hotel administration or property management is advantageous.
- Ability to recruit staff if needed.
- Knowledge of Airbnb and other online booking platforms.
- Strong communication, customer service, organisational and problem-solving skills.
- Basic budgeting and financial record-keeping knowledge (revenue monitoring, expenses).
- Ability to supervise staff and coordinate external service providers.
- Proficiency in Microsoft Office, spreadsheets, email, and digital booking tools.
- Attention to detail, integrity, accountability, and time management.
- Ability to handle multiple reservations and guest complaints professionally; flexible hours.
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