About this role
The role is for an Airbnb Manager responsible for overseeing the daily operations of short-let apartments and listings on Airbnb and other platforms. It involves coordinating guest handovers, supervising cleaning and maintenance, managing bookings and communications, and monitoring financial performance and inventory. The position targets individuals with experience in Airbnb or property management and requires strong organisational and customer service skills. The employer is Travicon Global Services Limited, a professional HR consultancy offering recruitment, talent management and expatriate support services including visa processing and relocation. The job is based in Lagos and is a full-time role with a provided accommodation option and a two-week shift pattern.
What you would do
- Coordinate guest check-in and check-out procedures and provide information on facilities and house rules.
- Supervise cleaners, housekeepers, maintenance staff and other service providers.
- Ensure supplies such as toiletries, cleaning materials and bed linens are stocked.
- Monitor bookings, occupancy, revenue and expenses; propose profitability improvements.
- Handle booking inquiries, confirmations, cancellations and guest communications promptly.
- Ensure compliance with company policies, Airbnb rules, safety standards and local regulations.
- Address guest complaints and service issues to maintain high satisfaction and reviews.
- Maintain records of reservations, payments, expenses, inventory, maintenance and feedback.
- Ensure apartments are clean, furnished, secure and ready for guests before arrival.
- Conduct routine property inspections and coordinate repairs or replacements of faulty items for properties under management to remain operational for guests.
What they are asking for
- Proficiency with Microsoft Office, spreadsheets, email and digital booking tools.
- Ability to handle guest complaints professionally and manage multiple reservations.
- Gender preferred: male.
- Willingness to assist in recruiting new staff if needed.
- Strong communication, customer service, organisational and problem-solving skills.
- Ability to supervise staff and coordinate external service providers.
- Willingness to stay in provided accommodation and work a two weeks on/off shift.
- Experience in Airbnb management, short-let operations, hotel administration or property management is advantageous.
- Knowledge of Airbnb and other online booking platforms.
- HND or Bachelor’s Degree in Hospitality Management, Business Administration, Estate Management, Tourism or related field; relevant experience considered.
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