Aftersales Coordinator

About this role

JB Limited, an engineering company based in Kano, seeks an experienced Aftersales Coordinator to manage service operations and customer relationships across Northern Nigeria, including Abuja. The role acts as a liaison between customers, field technicians, and internal teams to coordinate maintenance, breakdown response, spare parts, and technical support. The position requires strong coordination, customer management, and the ability to oversee service activities across multiple locations. It is a full-time role with coverage across Kano and other locations in Northern Nigeria.

What you would do

• Coordinate after-sales service activities and customer requests across Northern Nigeria, including Kano and Abuja.
• Maintain regular communication with customers to understand service needs and provide updates.
• Schedule and coordinate preventive maintenance, corrective repairs, breakdown responses, and field service visits.
• Liaise with service technicians and relevant departments to resolve customer complaints and technical issues.
• Monitor outstanding service requests and follow up until completion.
• Coordinate with Warehouse and relevant teams to ensure availability of spare parts, tools, and resources.
• Support administration and monitoring of warranty claims, maintenance contracts, and service agreements.
• Maintain records of customer requests, service reports, maintenance schedules, and outstanding issues.
• Prepare periodic reports on service performance, customer complaints, and pending jobs.
• Escalate complex technical issues to management or the technical team.

What they are asking for

• HND or Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Business Administration or related discipline.
• 5–7 years of relevant experience in aftersales coordination, service operations or technical customer support.
• Experience coordinating customer service or technical operations across multiple locations.
• Experience in power generation, generator servicing, engineering, industrial equipment or related sector preferred.
• Understanding of service scheduling, maintenance coordination, breakdown management, and spare parts requirements.
• Strong customer relationship management, communication, negotiation and problem-solving skills.
• Excellent organisational and follow-up abilities with multiple ongoing requests.
• Proficiency in Microsoft Office (especially Excel) and service reporting systems.
• Willingness to travel across Northern Nigeria, including Abuja.
• Ability to work independently and coordinate multiple stakeholders while maintaining high customer service standards.

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