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After-Sales Warranty Manager
About this role
This role is for an experienced After-Sales Warranty Manager in Lagos, overseeing vehicle warranty claims, repairs and warranty processes for an automotive dealership or service operation.
What you would do
- Liaise with manufacturers, workshops, dealers and customers on warranty matters
- Handle and resolve warranty-related customer complaints
- Maintain accurate warranty records and prepare performance reports
- Monitor warranty claims, costs, turnaround times and rejection rates
- Coordinate with service and technical teams to ensure accurate diagnosis and warranty repairs
- Ensure compliance with manufacturer warranty procedures and policies
What they are asking for
- 3–5 years’ experience in warranty administration, after-sales service or automotive dealership operations
- HND/B.Sc. in Automotive Engineering, Mechanical Engineering, Business Administration or related field
- Strong analytical, communication, negotiation and problem-solving skills
- Good understanding of vehicle systems, repairs and warranty procedures
- Experience with vehicle manufacturers or authorised dealerships is an advantage
- Proficiency in Microsoft Office and automotive/service management systems
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