After-Sales Technical Manager

About this role

Ascentech Services Limited is looking for an experienced After-Sales Technical Manager in Lagos. The role focuses on overseeing customer complaints, after-sales service, warranty management and service coordination, with preference for candidates from HVAC, engineering or technical equipment sectors. The employer provides recruitment and selection services and acts as an intermediary for professionals seeking employment. The position requires managing enquiries and escalations, coordinating services and repairs, and maintaining customer relationships with accurate record-keeping and reporting for service activities and warranties.

What you would do

• Manage customer enquiries, complaints and escalations to ensure timely resolution.
• Coordinate after-sales services including repairs, maintenance and warranty claims.
• Liaise with technical teams to resolve equipment-related issues.
• Monitor service requests and follow up promptly with customers.
• Build and maintain strong customer relationships.
• Maintain accurate records of complaints, service activities and warranty claims.
• Prepare customer service reports and identify areas for improvement.

What they are asking for

• Bachelor's Degree or HND in Business Administration, Engineering or related field.
• 2 to 4 years of relevant experience in customer service or after-sales service.
• Experience in HVAC, engineering or technical equipment industries is highly preferred.
• Knowledge of warranty management, complaint resolution and service coordination.
• Strong communication, problem-solving and organisational skills.
• Proficiency in Microsoft Office and ERP/CRM systems.

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