After-Sales Service Manager (HVAC)

About this role

The role is for a seasoned Customer Service Manager to oversee after-sales service, complaints, warranty management and service coordination in the HVAC sector. It targets candidates with experience in HVAC, engineering or technical equipment industries and a focus on customer satisfaction. The employer, Ascentech Services Limited, provides human resources solutions and operates in Lagos, with a history of recruitment, outsourcing and HR support. The position is based in Victoria Island, Lagos, and is a full-time role. Responsibilities include handling inquiries and complaints, coordinating repairs and warranty claims, working with technical teams, tracking service requests, maintaining client relationships, and reporting on service activities and areas for improvement.

What you would do

• Handle customer inquiries, complaints and escalations to ensure timely resolution.
• Coordinate after-sales services, repairs, maintenance and warranty claims.
• Liaise with technical teams to resolve equipment-related issues.
• Monitor service requests and follow up promptly with customers.
• Build and maintain strong customer relationships.
• Maintain accurate records of complaints, service activities and warranty claims.
• Prepare customer service reports and identify areas for improvement.

What they are asking for

• Bachelor's degree or HND in Business Administration, Engineering or related field.
• 2–4 years of relevant experience in customer service or after-sales service.
• Experience in HVAC, engineering or technical equipment industries preferred.
• Knowledge of warranty management, complaint resolution and service coordination.
• Strong communication, problem-solving and organisational skills.
• Proficiency in Microsoft Office and ERP/CRM systems.

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